learning from faux pas, miscalculations and decisions gone wrong
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4 pages of wisdom: "How Complex Systems Fail"
Thursday, November 15, 2007
Mistake Bank #12 - Don't forget about support!
When I began my first job as a product manager, I inherited a new product that was being sold by a large partner. And once the first sale happened, I learned that having a support strategy is not optional.
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